Stringss

Return Policy

Welcome to Stringss. We strive to provide high-quality skincare and beauty products to our customers. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

By placing an order on https://stringss.co.in, you agree to the terms of this policy.

1. Return Eligibility

You may request a return if:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong product.

  • The product is expired at the time of delivery.

  • The product is missing from your order.

To be eligible for a return:

  • The request must be made within 7 days of delivery.

  • The product must be unused, unopened, and in its original packaging.

  • All labels, seals, and accessories must be intact.

  • Proof of purchase (Order ID or Invoice) must be provided.

2. Non-Returnable Products

For hygiene and safety reasons, the following items cannot be returned unless they are damaged, defective, or incorrectly delivered:

  • Opened skincare products

  • Used cosmetic products

  • Personal care items

  • Products with broken safety seals after delivery

  • Gift Cards

  • Promotional or Free Gift items

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product:

  1. Contact us within 48 hours of delivery.

  2. Share your Order ID.

  3. Provide clear photographs or a short video showing:

    • The product

    • Packaging

    • Shipping label

    • Damage or defect

After verification, we will arrange a replacement or refund, as applicable.

4. Return Process

To initiate a return:

  1. Email us at care@stringss.co.in with:

    • Order ID

    • Product Name

    • Reason for Return

    • Photos or videos (if applicable)

  2. Our support team will review your request.

  3. If approved, we will provide return instructions.

  4. Once the returned product is received and inspected, we will process your replacement or refund.

5. Refund Policy

After the returned product passes inspection:

  • Refunds will be processed to the original payment method.

  • Online payment refunds are typically completed within 5–10 business days, depending on your bank or payment provider.

  • Cash on Delivery (COD) refunds, if applicable, will be processed via bank transfer or another agreed method after collecting your bank details.

6. Replacement Policy

Eligible products may be replaced if:

  • The item is damaged during shipping.

  • The wrong product was delivered.

  • The product is defective or expired.

Replacement is subject to product availability. If the item is unavailable, a refund will be issued.

7. Cancellation Policy

Orders may be cancelled:

  • Before they are shipped.

  • Before the order status changes to Shipped.

Once an order has been shipped, it cannot be cancelled. You may instead request a return if the product meets the return eligibility criteria.

8. Return Shipping

  • If the return is due to our error (wrong, damaged, defective, or expired product), Stringss will bear the return shipping cost.

  • If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

9. Items Not Eligible for Refund

Refunds will not be provided if:

  • The product has been used.

  • The product is returned without its original packaging.

  • The return request is made after the eligible return period.

  • The product is damaged due to misuse or improper handling after delivery.

  • The issue is due to normal product variation, such as minor packaging changes made by the manufacturer.

10. Delayed or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your credit/debit card provider.

  3. Contact your bank, as processing times may vary.

  4. If the refund is still not received after the expected timeframe, please contact us.

11. Contact Us

For any questions regarding returns or refunds, please contact us:

Stringss

Website: https://stringss.co.in

Email: care@stringss.co.in

Our customer support team will be happy to assist you with your return or refund request.